You've Changed...Still Love You, But You're Not the Same

Last Update: July 24, 2010

The reason I say that is because, my targeted customer is different now, than a few years ago. He and she have a couple more bricks to lug around.

In the past few years, our society has gone through some extreme changes. These changes have created variables that pollute the usual demographics. Whether a once easily predictable customer buys or not, is contingent on how the customer reacts to these changes (variables). A brand new dynamic to consider. Also, you can't go by "age" anymore. People are getting younger, both physically and in their attitudes. And they are working longer because they can't afford to retire. Also, people are getting smarter, don't laugh. They read labels now. Wiser too, don't laugh again. Not so trusting of standard institutions.

We're definitely in the throes of a "shift", a physical and mental shift. You can see it and feel it. You can almost touch it. Our economy has been affected by this "shift", even blighted by it in major ways. We're service and technology oriented now, and even that's being farmed out. No more mass producing cotton shirts made from cotton picked in Geogia and manufactured in Virginia.

In the US, we have stopped mass producing the products that we used to be known for, which made us prosperous as a nation, which utilized our labor talent. These products kept us busy, useful, and well fed. They made it possible for us to keep buying things because we had the disposable income and/or the credit. Let's face it, we're pretty good at making things. Well, most things. I don't know what happened to the automotive industry. Planned obsolescence isn't cutting it with the consumer any more. Hint! We want our cars to last and not break down. Certainly we have the technology in the US to accomplish that. Boils down to competitiveness. Can we be competitive? I buy Japanese cars only because I don't want to worry about transportation, or the inconvenience of my car being in the repair shop all the time. Hard cold truth.

Because of competitive pricing, many American products can't be price competitive, can't compete with other countries.

My niche is based on "me" as the audience. You're supposed to know your audience...well hello. My audience is made up of lots of other "me's". I designed a niche around what I know: my values, my taste level, and my understanding of that segment of the population. I sell to other people like myself. Some people, like me, with upscale taste, haven't been affected by the economy, so they just carry on in their usual way, buying whatever they want. Price is no object. Other people with the same upscale taste, who are accustomed to buying freely, have been hurt by the economy, so they buy less than they used to, or nothing at all. Some people have champagne taste and beer pocketbooks, whatever that means. They would like to buy these products, but need to scale their purchase down to what they feel they can comfortably afford. They still have good taste, so they'll buy a designer corkscrew as a gift, and not the silver bowl.

Some people see most consumer products on the market as "crap". They don't want it. I do my best to promote the "cream on the top" products, at least quality products. I won't buy crap either. I try to put my money where my mouth is and be authentic.

What's emerging from all of this is that the American consumer is becoming more selective. No more buying in a  frenzy. It's true of me, and probably of you too. Europeans have always been more selective than we are.  I think that's the good that's come out of this economy. Is there an increasing demand for excellence? "Quality" over  quantity?  If  you use me as a measure, YES!

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newwave1972 Premium
Right on target with the quality part of it but your example from a Technicians point of view I do almost believe Foreign cars are going down the same path of inadequacy as Americans to try and make it through the economic down turn, from personal experience. American cars NOT TRUCKS have come along way to catching up with the foreign ones. Just a thought, outstanding approach to Internet Marketing though.
AndreErasmus Premium
Quality will always be first choice until you just can't afford it anymore. In previous years a good way to judge quality was pretty much connected to see where this product was made. Swiss, German, British, American, Japanese, French all good, but now you see a lot of products designed in .... and manufactured in China, Vietnam, Taiwan etc. Most of my country's clothing and probably all electronics plus many other products are all manufactured in China due to cost and the profits and yet we have some crazy unemployment figure of 38%. Nothing worse than paying good money for a crappy product. The era of the true craftsmen are coming to an end it is mass manufacturing that will be ahead. The cycle will swing back again so be prepared. Thanks for a thought provoking post.
Louise M. Premium
I agree with that Joan! Even though I'm pretty new to this business and cannot analyze the change in consumers' habits, I think there's definitely a clear need for quality, it's obvious. And that's good news because we can be assured that if we choose to go in that direction, promote things of value, put honesty first and use marketing "techniques" that are closer to what people really want for their life, then we don't need to be scared by aggressive spammers and people who have chosen quantity over quality. In the long run, we'll still be there. Now people want things that last and resemble them. I do. Thanks Joan!!
Jamie Smith Premium
Cheers Joan for sharing yet another one of your great blogs! I am in the entertainment industry, as you know. Our industry has changed drastically over the past 10years. There was a HUGE merger of the major record labels and they did not want to adapt to the 21st Century. When mp3.com was starting to take off, rather than embrace this new technology, their lawyers and lobbyists threw around a ton of $$ and shut it down. Here we are a decade later, downloads and ring tones out sell CDs. People can now order their music ala carte. If track #4 and #9 suck, they don't have to buy the full album anymore, and will download the other songs. It is an exciting time for independent labels and artists, the online culture meeting the cell phone culture has leveled the playing field.
Wayne Hudler Premium
Wow, I think your thoughts and perceptions are right on the mark!

If you use me as another example; I have quit chasing the bigger and better thing. I try to be more rational in my purchases and cautious with who I spend money with as well.

I have been less effected than most, thank God, by this economy. But I am more keenly aware about what could be.

Great post.
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