CJ.com issue
I received a message from Commission Junction.
"Dear Christina,
You are receiving this email because
your Commission Junction publisher account has not generated any valid
commissions during the last five months. Commission Junction is
committed to maintaining a dynamic and productive marketplace.
Consequently, per the Publisher Service Agreement, we regularly
deactivate accounts that are not actively earning commissions and do not
have a sufficient balance amount. Your account has been deemed inactive
and is scheduled to begin the dormancy process in the next 30 days.
What that means is that beginning 30 days from now, your account will
begin accruing a monthly dormant account fee against any balance that
currently exists in the account. Once the account has reached a zero
balance, the account will be deactivated. This fee only applies to
dormant accounts that currently show a balance; if your account
currently has a zero balance, no fees will be assessed and your account
will be deactivated immediately following the next 30 days of
inactivity. Please note that once your account is deactivated, you will
not track or earn commissions and your advertiser relationships will
expire if you do not reactivate the account within the first 90 days of
dormancy.
If you no longer wish to keep this account active,
simply disregard this email and your account will be deactivated in 30
days through the normal process described above. If you wish to continue
using this account, here's what you can do to get your account into
active status:
- Generate a commission before your account is deactivated. Deactivation will occur 30 days after the account balance has reached a zero balance, or 30 days from this notice if you currently have a zero balance.
- If you are unable to generate a commission within the next 30 days, your account will enter the dormancy state. If this occurs, but you still wish to use the account, simply log in to your account within 180 days from the day of deactivation and follow the prompts for reactivation. This will reactivate the account with no consequences other than a loss of tracking between deactivation and reactivation and the loss of any advertiser relationships if the account has been in the dormancy state for longer than 90 days.
- If you are unable to reactivate your account online, you can call Commission Junction Client Support and request that your account be reactivated. You can contact us at 1-800-761-1072. We are available from 6:00 am to 5:00 pm Pacific time, Monday through Friday, excluding company holidays. Client Support can only reactivate accounts once they are dormant; Client Support cannot prevent an account from going dormant. If you do not wish for your account to go dormant, the only way to prevent the status change is to earn a commission within the next 30 days.
We hope that in the next 30 days you can begin to start earning commissions and avoid deactivation. If you'd like some information on strategies and tips for earning commissions, simply log in to the CJ Account Manager within the next 30 days and click on the Training link for helpful resources.
If you have any questions at any time, please call us at the number above or email us using the Contact Us link in your CJ Account Manager.
Regards,
Commission Junction Client Support"
What would you do?